Embracing Customers

This module addresses organisational and team requirements for delivering excellent customer service, and focuses on the unique issues in delivering high-impact customer service. Delegates will also learn how to represent the economic value of excellent customer service for their organisation, including how to create plans for increasing customer loyalty and customer retention. This course supports AMA Level 5.

Grass Roots

Full Price: £450.00 plus VAT
Professional Register Discount Price: £345.00 plus VAT

8 guided learning hours made up of Private Study:2 hrs, Face-to-Face Workshop:4 hrs (1 x 0.5 day workshop)and a Work-based Assignment:2 hrs

This highly participative course is designed for anyone who has regular customer contact (either face to face or on the telephone) and wants to develop their skills in delivering excellent customer service.

2 hrs pre-course work

to develop organisational and team requirements for delivering excellent customer service, and focusing on the unique issues in delivering high-impact customer service. Delegates will also learn how to represent the economic value of excellent customer service for their organisation, including how to create plans for increasing customer loyalty and customer retention.

You will be able to: • Undertake and review of the quality of the current customer service given in a team or business. • Set objectives and establish a strategy to meet customer service goals • Understand how to build customer relationships and engage customers more. • Recognise the need to monitor and evaluate progress; plan and implement improvements

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If you require booking assistance or would like to know if there are spaces available for this course, please call the IMI on 01992-511521.